Peningkatan Sumber Daya Masyarakat di Desa Wisata Dawung Kabupaten Trenggalek dalam Bidang Room attendant

Abstract

Dawung Tourism Village in Trenggalek Regency has strong potential for community-based tourism through quality homestay services. However, preliminary observations showed that many homestay operators and community members lacked adequate competence as room attendants. Common deficiencies included room cleaning procedures, bed making, sanitation, linen handling, housekeeping equipment usage, and guest service standards, which may reduce visitor satisfaction and the destination’s image. This community service program aimed to improve participants’ knowledge, practical skills, and professional attitudes through practice-based room attendant training. The program consisted of a needs assessment, coordination with village authorities and tourism village management, preparation of training materials, classroom instruction, housekeeping demonstrations, hands-on room-making practice based on hospitality standards, mentoring, and evaluation using pre-tests, post-tests, skills observations, and reflective discussions. Participants included homestay operators, tourism awareness group (Pokdarwis) members, and local residents involved in tourism services. The program significantly improved participants’ understanding of room attendant responsibilities, room cleanliness standards, linen management, safe use of housekeeping equipment and cleaning chemicals, and the importance of excellent service. Participants also demonstrated better practical skills in room preparation, sanitation, and professional guest communication. Continuous mentoring increased participants’ confidence in managing homestays effectively. Overall, the program enhanced service quality, strengthened the competitiveness of Dawung Tourism Village, and supported the sustainable development of community-based tourism in Trenggalek Regency.